Shipping policy

Shipping Policy

Every Sanaté® order is prepared with care. The guidelines below explain how shipping works.

Order processing

Orders are usually processed within a few business days after payment is confirmed. Once your order ships, we provide tracking so you can follow its progress.

Delivery times

Delivery times vary depending on the destination. Estimated timeframes are shared in good faith and are not guaranteed, as transit can be affected by factors outside our control.

Shipping address

Please make sure your shipping address is complete and correct at checkout. You are responsible for providing accurate delivery details, and we are not responsible for delays or lost deliveries caused by an incorrect or incomplete address. If an order is returned to us because of an address error, additional shipping charges may apply.

Risk of loss

Risk of loss and damage passes to you once your order has been delivered to the address you provided.

Customs and duties

Where applicable, any customs duties, taxes, or import fees are the responsibility of the customer. These charges are set by the authorities at the destination and are not included in the product or shipping price.

Contact

If you have any questions about shipping, please contact us through the store.