Refund policy

Refund and Return Policy

We want you to feel at ease with every Sanaté® purchase. If something is not right, the guidelines below explain how returns and refunds work.

30-day return window

You may request a return within 30 days of receiving your order. Once 30 days have passed from delivery, we are unable to offer a refund or exchange.

Condition of items

To be eligible for a return, items must be unused and in their original condition, with their original packaging, just as you received them.

Hygiene exception

For sanitary reasons, filters and cartridges that have been opened cannot be returned or refunded once their seal is broken. This protects the health and safety of every customer. Opened filters and cartridges are eligible for a remedy only if they arrived defective.

How to start a return

To begin a return, please contact us through the store with your order details and the reason for the return. Once your request is reviewed and approved, we will share the next steps so the return can proceed.

Refunds

After we receive and inspect the returned item, we will let you know whether your refund has been approved. Approved refunds are issued to your original payment method. Shipping costs are non-refundable, unless the item arrived defective.

Contact

If you have any questions about a return or refund, please contact us through the store.