Frequently Asked Questions
Everything you need to know about Sanaté shower and faucet filters, from choosing the right blend to installing, subscribing, and getting help. If your question is not here, our team is one message away.
About Sanaté
What is Sanaté?
Sanaté is a water filter brand founded in 2022 that helps your everyday water feel softer and cleaner. We make filters for three fixtures, the showerhead, the shower hose, and the faucet, so you can reduce chlorine and scale right where you use water.
How does the filter work?
Each filter holds a cartridge with a blend of media that captures chlorine and reduces scale-forming minerals as water passes through it. The result is softer, cleaner water at your shower or sink, with fewer irritants that can trigger dryness.
What are the skin and hair benefits?
With less chlorine and scale, many people notice healthier-feeling skin and hair, softer water, and a gentler daily rinse. These are comfort and skincare benefits. Sanaté is not a medical device and does not treat any condition.
Choosing your filter
What is the difference between V1 and V2?
Both use the same hardware, the difference is the cartridge blend inside. V1 targets chlorine, and V2 targets hard-water scaling and minerals.
How do I know which one I need?
Tap water differs from one place to another, so a single one-size filter is not right for everyone. Use our free water-match tool at water.sanate.com to see your local water profile and get matched to the right blend.
Does it fit my shower or faucet?
Yes. Sanaté filters have a universal fit and screw on between the wall or faucet outlet and your fixture, so they work with standard showers and sinks.
Installation and cartridges
How do I install it?
Installation takes about 30 seconds and no tools. You simply screw the filter on between the outlet and your fixture, and it is ready to use.
How often do I replace the cartridge?
Plan to replace the cartridge about every 12 weeks, and sooner if your water is very hard or dirty. The cartridge is the part that does the work, so replacing it on schedule keeps performance consistent.
Subscription
How does the subscription work, and can I cancel?
Subscribe and Save takes 10% off and ships a fresh cartridge automatically on your schedule, so you never run out. You can pause, reschedule, or cancel anytime in your Loop customer portal or by WhatsApp.
Shipping, warranty, and support
How much is shipping, and when will it arrive?
Shipping within Panama is free on orders over $75 USD, and a flat $3.99 USD on orders under $75. Orders ship by courier, and our team can share delivery estimates and tracking.
Is there a warranty?
Yes. The filter hardware carries a lifetime warranty against manufacturing defects. Cartridges are consumables and are not covered by warranty, so replace them on schedule.
How do I contact you?
Message us on WhatsApp at +507 6817-2907 or email hola@sanate.com. We are happy to help with sizing, water questions, orders, or your subscription.