Privacy Policy

Privacy Policy

SANATE FILTROS, S.A. ("Sanaté", "we", "us"), a company organized in the Republic of Panama, operates https://www.sanate.com. This policy explains how we handle personal data when you visit our store, place an order, or subscribe, consistent with Law 81 of 2019 on the protection of personal data.

Data we collect

  • Contact and order information: name, email, phone, shipping and billing address, and order history.
  • Payment information: processed securely by Shopify and third-party payment processors. We do not store full card numbers on our systems.
  • Device and usage data: collected automatically through cookies, pixels, and analytics tools.
  • Marketing preferences: your subscription and opt-in status.

How we use your data

We use your data to fulfil and deliver orders and subscriptions, provide customer support, operate and improve the store, send marketing where you have consented (you can opt out at any time), prevent fraud and abuse, and comply with legal and accounting obligations.

Who we share it with

We share data only with service providers who help us run the store, and only as needed. These include Shopify (store platform), payment processors, Loop Subscriptions (subscription management), email and marketing tools such as Klaviyo, analytics providers, and shipping and fulfilment partners. We do not sell your personal data. We may also disclose data where required by law.

Cookies and analytics

We use cookies and similar technologies to run the site and understand usage. You can control cookies through your browser settings and any consent tool shown on our site.

Marketing opt-out

You can unsubscribe from marketing emails at any time using the link in each message, or by contacting us. Transactional messages about your orders and subscriptions are not marketing and may still be sent.

Data retention and security

We keep personal data only as long as needed for the purposes above, or as required by law, after which we delete or anonymize it. We apply reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

You may request access to, correction of, or deletion of your personal data, subject to legal limits. To make a request, contact us at hola@sanate.com or WhatsApp +507 6817-2907. We may verify your identity before acting.

Changes and governing law

This policy is governed by the laws of the Republic of Panama. We may update it from time to time; the current version is always posted here, and your continued use of the site means you accept it.