Return & Warranty Policy

At Sanaté, we build our shower and faucet filters to last, and we stand behind the hardware for life. This policy explains what our warranty covers, how returns work, and how to reach us if something is not right. Please read it carefully before purchasing or filing a claim.

Lifetime Hardware Warranty

Every Sanaté filter fixture, the Showerhead Filter, the Shower Filter, and the Faucet Filter, carries a lifetime warranty against manufacturing defects in materials and workmanship, for as long as you own the product. If a covered defect appears, we will repair, replace, or exchange the affected hardware at our discretion, at no cost to you.

What the warranty covers

  • Defects in the filter housing or fittings that are present due to manufacturing, not use.
  • Hardware that fails to function as intended under normal household use, when installed correctly.

What the warranty does not cover

  • Replacement cartridges. Cartridges are consumables and wear out with normal use. They are not covered by the warranty.
  • Normal cartridge clogging or reduced flow. How quickly a cartridge clogs depends on your local water quality and can range from a few weeks to several months. This is expected wear, not a defect.
  • Misuse or abuse, including exposure to water pressure or temperatures outside normal household ranges, use with chemicals, drops, or other accidental damage.
  • Damage from installation, including cross-threading, overtightening, or use of tools when the product is designed to install by hand in about 30 seconds.
  • Normal cosmetic wear such as minor scratches or surface marks that do not affect function.
  • Products purchased from unauthorized resellers, or products with altered or removed identifying marks.

Warranty coverage is limited to repair, replacement, or exchange of the hardware. To the fullest extent permitted by law, Sanaté is not liable for indirect, incidental, or consequential losses. This warranty gives you specific rights, and you may have additional rights under the consumer protection laws that apply to you.

Cartridges Are Consumables

Sanaté cartridges are designed to be replaced on a schedule, on average about every 12 weeks, and sooner in very hard or dirty water. Because clog time varies by location, we recommend replacing your cartridge when you notice reduced flow or a change in water feel. To make this simple, our Subscribe & Save plan ships replacements automatically and saves you 10 percent. You can pause, reschedule, or cancel anytime in your Loop customer portal or by WhatsApp.

Returns

If you are not satisfied with your purchase, contact us and we will do our best to help. To be eligible for a return, hardware must be unused, unopened, and in its original packaging and condition. Please contact our team first to confirm eligibility and receive return instructions before sending anything back.

  • Used or opened cartridges are non-refundable, except where a refund is required by applicable law. This protects the hygiene and integrity of a consumable water product.
  • Items that show signs of installation or use are not eligible for a standard return, though they may still qualify under the lifetime hardware warranty if the issue is a manufacturing defect.
  • Unless the return is due to a verified manufacturing defect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
  • Approved refunds are issued to the original payment method once the returned item is received and inspected.

How to Make a Claim or Start a Return

We keep the process simple. Please have the following ready:

  • Your proof of purchase, such as your order number or receipt.
  • A short description of the issue, and for a warranty claim, clear photos or a video showing the defect.

Then reach out to our team using the contact details below. We will review your request and, for verified manufacturing defects, arrange a replacement or exchange.

Shipping

Standard shipping within Panama is free on orders over 75 USD, and a flat 3.99 USD on orders under 75 USD. Orders ship by courier, and our team can share delivery estimates and tracking on request.

Contact Us

Our team is happy to help with any warranty claim, return, or question about your Sanaté products.

  • WhatsApp: +507 6817-2907
  • Email: hola@sanate.com

A Note on This Policy

Sanaté reserves the right to update this Return and Warranty Policy at any time. The version published on this page at the time of your purchase is the one that applies to your order. We recommend that this policy be reviewed by a licensed attorney in the Republic of Panama before publication, to confirm it aligns with current Panamanian consumer protection law.