Frequently Asked Questions

Where do you ship?

We currently ship across Panama. Free shipping on orders over $75 USD.

How long does shipping take?

Panama orders typically arrive within 3-5 business days. ITBMS (7%) is added at checkout.

What's your return policy?

We accept returns within 30 days of purchase on unopened items. See our return policy for details.

How do the Sanaté® shower filters work?

Our multi-stage filters neutralize chlorine, remove heavy metals, and infuse your water with beneficial minerals. Personalized by Sanaté® AI to your local water profile.

How often do I replace filter cartridges?

We recommend replacing cartridges every 3-6 months depending on water usage. Subscribe to auto-renew and save 10%.

Can I cancel my subscription?

Yes, cancel anytime from your account. See subscription policy.

Do you offer bulk or wholesale pricing?

Yes. Email partnerships@sanate.com for details.

What about shower steamers?

Each steamer tablet lasts a single shower (about 10 minutes). They dissolve in the stream and release essential-oil vapor. Store sealed in a dry place.

Still have questions?

Reach us at hola@sanate.com or contact us.